Returns & Refunds Policy
Last updated: 16 October 2026
Your rights under Australian Consumer Law always apply.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Faulty, damaged or not as described
If your bag is faulty, arrives damaged, or isn't what was described, contact us and you can choose:
- A full refund
- A replacement (subject to availability), or
- A repair, where appropriate
This applies to full-price and sale items alike. There is no fixed cut-off — please let us know as soon as reasonably possible after you notice the problem. We'll cover the cost of returning a faulty item.
Change of mind
We don't offer refunds or exchanges for change of mind (for example, if you no longer want the item or chose the wrong colour). This does not affect your rights for faulty items above.
How to make a claim
- Email hello@luxebagsaustralia.com with your order number and photos of the issue.
- We'll review your enquiry and advise on the next steps.
- If a return is needed, we'll send a prepaid return label. Refunds are made to your original payment method.
See our Shipping page for delivery details or contact us with any questions.